Terms of trade

For most services, Write will enter into an agreement or contract with you. In the absence of such a contract, here are our workshop cancellation policies and other general terms of trade.

Cancellation policies

Confidentiality

Intellectual property

Payment conditions

Responsibility for factual accuracy of client documents

Website policy

Cancellation policies

Our workshops are popular and many workshops have a waiting list. Late-notice cancellations or transfers may prevent someone from the waiting list being able to accept a place.

Public workshops

There are no refunds for cancellations.

If you book on a workshop and then can’t attend:

you are welcome to send another person in your place for no extra charge, or
you can transfer to the same workshop on a different date. You will be charged the following transfer fees:

- 20 percent of the workshop fee if you transfer 7 days or more

before the workshop on which you were booked

- 50 percent of the workshop fee if you transfer within 7 days of the

workshop.

In-house and customised workshops

If you confirm an in-house or customised workshop booking and then cancel it, you will be charged the following fees:

50 percent of the minimum contract fee up to 14 days before the workshop start date
100 percent of the minimum contract fee if you cancel less than 14 days before the workshop start date.

We invoice in-house bookings 2 days before the training for the number of participants on the most current roll. If some of your participants cannot attend at the last minute, you are welcome to send substitutes.

Does Write ever cancel workshops?

Yes, occasionally we have had to cancel or postpone a workshop. If this happens, you will have the opportunity to transfer to another workshop or receive a full refund of the fee you have paid.

Confidentiality

Write and its employees and contractors will keep your confidential information absolutely secret and confidential at all times.

We will not use, copy, or communicate confidential information to anyone except those employees and contractors who need the information to supply the service you require.

We will take all reasonable steps to maintain document security and make sure unauthorised people do not access your confidential information.

Intellectual property

Write owns the intellectual property rights to its workshops, courses, workbooks and other training materials, document assessment tools, writing standards, checklists, templates, project management tools, and associated methodologies.

We also own (or license on the behalf of others) the rights to certain tools and resources that we will license you to use. These include:

Other original content that we create or develop for you becomes yours unconditionally once we have received payment.

Payment conditions

Write is happy to estimate for the cost of any service. If your requirements change during the project, we will discuss any variation to cost with you.

Except as otherwise agreed, we will invoice for completed work each month and will expect payment by the 20th of the following month.

Responsibility for factual accuracy of client documents

Responsibility for factual accuracy in all paper-based and online documentation provided to, or worked on by, Write Limited rests with our clients. We will query obvious inconsistencies and inaccuracies.

Website policy

We use IP addresses as part of our site administration and to analyse trends. We don’t link IP addresses to personally identifiable information. We don’t share this information with third parties or use it for any purposes other than site administration and trend analysis.

We use cookies to enable some functionality and ease of use.

Website copyright

Write has copyright over the text and some of the images on this website, and has purchased publication rights for other images. You may not copy or reproduce any information or images from this site without our express permission.

Links to and from this website

You may wish to link to content on our site; please feel free to do so. We would appreciate an email letting us know.

We link to a number of other websites over which we have no control. A link to another site does not imply endorsement of all the content on that site.